Help centre

The questions buyers ask most. Anything tied to a specific order is quickest raised against that order.

Finding and pricing
- Why does the unit price change with quantity?
- What is a minimum order quantity?
- Can I get a price for a quantity that is not listed?
Wholesale pricing
Quotes
- How long does a quote take?
- How long does the price hold?
- What happens when I accept one?
Request a quote
Delivery
- When will it arrive?
- Can I collect it myself?
- Why has my order split into two consignments?
Delivery & logistics
When something is wrong
- It arrived damaged — what now?
- How long do I have to raise it?
- When do I get my money back?
Returns & disputes

Asked most often

Do I need a registered business to buy?: You can open an account and order straight away. Verifying your business unlocks higher transaction limits, and needs your registration documents.
What does the verified badge on a product mean?: We have seen and approved that factory's registration and licences, and two different people were involved in approving them. If a certificate lapses, the badge comes off every one of their products at once.
When is my money released to the seller?: Not on dispatch. Funds are held until delivery is confirmed, which is what makes a dispute worth raising rather than a formality.
Can several people from my business use the account?: Yes — invite them and give each one a role. Owners and procurement can order; finance and viewers cannot. Everyone gets their own login, because every action is recorded against whoever took it.
Which currency am I charged in?: Naira. You can switch the display currency to see indicative prices, but the charge and the invoice are in Naira.

If it is about an order, raise it there so the history stays attached. Otherwise, tell us what happened.